Ordering Info & Returns
Production Time
Silver: Please allow 2-3 weeks for production.
Gold: Please allow 3-4 weeks for production.
All pieces are made to order. If you require your piece by a specific date, please mention it in the NOTES section of your order, and we’ll do our best to accommodate your timeline.
Returns
Each piece is meticulously crafted to order. Once your order is placed, materials tailored to your specific piece are sourced, and the fabrication process commences. Due to the personalized nature of this service, please note that all orders are non-refundable.
Custom Orders
For all custom design requests, please contact hello@ericaleal.com. I love sourcing unique gemstones and creating bespoke designs that cater to you or someone special in your life. See the CUSTOM DESIGN page for more information.
Sizing
All rings are made in North American ring sizes. To ensure you order the correct size, it’s best to have your finger sized in person by a professional jeweller.
Shipping/Fees
Items are shipped via Canada Post or FedEx. The cost of shipping is the responsibility of the customer. Please note that international orders may be subject to customs and duty fees, which are not the responsibility of Erica Leal Jewellery.
Care
Gold Jewellery
- Gold is the easiest metal to care for, but it’s recommended that you remove your jewellery when exercising or engaging in activities where it may come into contact with hard materials like steel (e.g., lifting heavy objects) or rock.
- Avoid wearing your jewellery to bed or in the shower.
- Clean your gold piece with lukewarm water, gentle dish soap (non-detergent), and an extra-soft toothbrush or Q-tip.
- Keep your jewellery away from strong chemicals.
- Take your gold jewellery to a professional jeweller or use the polishing cloth provided to shine your piece. Avoid chemical cleaning products.
Brass and Bronze Jewellery
- Brass is a beautiful metal, but if you are sensitive to certain metals, you may want to consider silver or gold jewellery.
- It's not advisable to frequently expose brass jewellery to water, wear it while exercising, or sleep in it.
- To keep brass jewellery tarnish-free, store it in an airtight container or bag.
- Clean your brass jewellery with gentle dish soap, lukewarm water, and a cotton swab.
- Use a polishing cloth to restore the shine. Avoid abrasive cleaners.
Silver Jewellery
- Silver jewellery can tarnish over time when exposed to the elements. It’s recommended to store it in a sealed plastic bag and avoid getting it wet or exposing it to extreme heat.
- To clean silver jewellery, use non-abrasive dish soap, lukewarm water, and a soft toothbrush or cotton swab. A silver polishing cloth can quickly restore its shine.
Inlay
- Avoid getting your inlay jewellery wet.
- Do not expose your inlay jewellery to excessive heat.
Accessibility
At Erica Leal Jewellery, we're dedicated to building a digital space that leaves no one behind. While we strive for excellence in accessibility, we also understand that it's a journey, and we're committed to continuous improvement.
Your Feedback Matters:
We're not just striving; we're evolving. If you encounter any accessibility barriers while browsing our site or have suggestions for improvement, please reach out via hello@ericaleal.com. Your insights guide our continuous efforts to bridge gaps and make our online environment accessible to all.